Frequently Asked Questions
Everything you need to know about bringing Pelican Essentials into your home.
What makes Pelican Essentials products different?
We focus on the intersection of durability and modern design. Each piece is crafted using sustainably sourced materials and undergoes rigorous quality testing to ensure it stands up to the demands of everyday home life.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery's progress in real-time.
Do you offer a warranty on your furniture and decor?
Yes, all Pelican Essentials furniture items come with a limited 1-year warranty covering manufacturing defects. We stand behind the craftsmanship of every item we sell.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund, provided the item is in its original condition and packaging.
Do you provide assembly services?
Most of our furniture is designed for easy, tool-free assembly. For larger items, we offer an optional 'White Glove Delivery' service at checkout which includes professional assembly and packaging removal.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm, allowing you to pay for your home essentials over time.